Technical Writing Specialist
Hi, I'm Clayton! I’m a self-motivated, curious technical writer with over ten years of professional experience and a perfectionist’s drive to produce high-quality documentation and technical content. I specialize in distilling complex technical topics into clear, concise documentation that streamlines processes and enables independent developers and end-users. I have a strong grasp of language and grammar, a steadfast attention to detail, and a passion for writing and editing content about software, hardware, and the internet. My technical fluency, leadership, and interpersonal communication skills allow me to work cross-functionally with other writers and stakeholders like product managers and engineers to scope, define, and review documentation projects. I am experienced in leading and managing competing documentation projects with tight deadlines, and can work in fast-paced, hybrid environments.
My expertise includes:
Technical writing • Technical documentation • API documentation • Process and procedure guides • Software development concepts • Project management • Content development • Content management • Information architecture • Communication • Cross-functional teamwork • Web authoring • Developmental editing • Proofreading • Digital publishing • Digital journalism • Research • Interviewing
Professional Experience
Additional Experience
Google (Cloud) | Technical Writer, 11/2023 - Present
Working as part of the Google Cloud Security Information Experience (iX) team to document Identity Platform (GCIP) and Identity Access Management (IAM).
Working as part of the Google Cloud Security Information Experience (iX) team to document Identity Platform (GCIP) and Identity Access Management (IAM).
Google | Technical Writer, 02/2022 - 04/2023
Worked as part of a two-man documentation team supporting development teams across the Counter-Abuse Technology organization of Google Core.
Worked as part of a two-man documentation team supporting development teams across the Counter-Abuse Technology organization of Google Core.
FIS | Technical Writer, 01/2015 - 01/2022
Worked as the lead writer and owner of all technical documentation projects for the MISER suite of banking software.
Worked as the lead writer and owner of all technical documentation projects for the MISER suite of banking software.
Walt Disney Company | Technical Writer, 06/2013 - 01/2015
Worked as part of the technical publications team supporting the ride and show documentation engineers use to maintain attractions across various Disney world parks.
Worked as part of the technical publications team supporting the ride and show documentation engineers use to maintain attractions across various Disney world parks.
Casual Photophile | Contributing Writer, 2020 - 2023
Inside.com | Newsletter writer/reporter, 2018-2019
The Disconnect | Managing Editor, 2017 - 2019
Digital Culturist | Founding Editor, 2015 - 2018
Technical Skills
Education
• Expertise in topic-based, web-based, and docs-as-code authoring methods.
• Skilled in interpreting various front and back-end programming languages such as Java, JavaScript, C++, and SQL.
• Proficient in working with Markdown, XML, HTML, CSS, and PHP languages.
• Experience with various CMS platforms, source control tools, and IDEs, such as Cider, Git, and AIT.
• Proficient in Google Workspace, MS Office, and Adobe Creative Suite.
• Experience working with waterfall and agile development processes and methodologies.
• Experience with photo-editing, documentary photography, and product photography.
• Skilled in interpreting various front and back-end programming languages such as Java, JavaScript, C++, and SQL.
• Proficient in working with Markdown, XML, HTML, CSS, and PHP languages.
• Experience with various CMS platforms, source control tools, and IDEs, such as Cider, Git, and AIT.
• Proficient in Google Workspace, MS Office, and Adobe Creative Suite.
• Experience working with waterfall and agile development processes and methodologies.
• Experience with photo-editing, documentary photography, and product photography.
B.A. English/Technical Communications
University of Central Florida
Graduated 08/2013
University of Central Florida
Graduated 08/2013
A.A. Mass Communications/Journalism
Miami-Dade College
Graduated 06/2011
Miami-Dade College
Graduated 06/2011
Work Samples
The following samples are excerpts from larger bodies of work. I have deliberately varied the samples to showcase my abilities in composing various types of documentation. Each PDF document includes a short case-study description of the sample content.
Key points for this sample:
• I created this documentation for this feature from the ground up for Google Cloud's Security Command Center product.
• The documentation consists of overview content, conceptual content, and how-to guides for the CIEM feature.
• I led and managed all aspects of this project, collaborating closely with development subject matter experts (SMEs) and product management to navigate the proposed UI changes, analyze technical specifications, and perform the internal research needed to create the documentation.